Basato su... 4 Valutazioni degli ospiti
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Opinioni dei clienti
purple cake, Famiglia 2 adulti + 2 bambini
Travel Period: agosto 2014
Not 4 stars in SummerLovely appartment, friendly hosts but limited facilities
Dear Family Walsh - we have Apartments and Hotel rooms - you cannot seriously expect a 4* star Hotel Service for a room rate of 89.- per day and room. The reason you complained is that I asked you to be a Little bit more quiet - at 9.30 pm (you should have mentioned). The 3 evenings before I didn't say anything, but you were running and screaming at a time when others go to bed!
It is true that we have limited Service times in Summer. We do not hide that Information, it is clearly given on the first page on our Website. The opening hours were longer for sure, your Kids used the WIFI in the restaurant until 9 pm. As you booked and cancelled twice before your stay, and phoned up several times, I thought you know about it.
At the time of your stay we had 29 other guests. Being a small, Family run Hotel, we are satisfied with this number of persons. How can you say "...mostly empty" when you didn't use any of the facilities such as Sauna, breakfast, cafe, guided walks...?
WiFi available at a charge in the room. Expected it to be available (description). Otherwise - the room / appartment was very nicely furnished and facilities great. BUT... realise that we had kids - 6 & 9 - who aren't quiet all the time. There was a complaint that we were loud (we were playing a board game / kids were squealing / laughing - boisterous teasing fun - all 'normal' loud kids noise levels'). In other words, the rooms aren't well insulated. Not really great for kids.
It's probably wonderful in winter!!!! But, it was summer and the bar was closed. The restaurant open 5 days - 15:30-18:30. The hotel was 'empty' most of the time. We barely saw anyone else. Wellness available, including sauna etc - at a charge. It meant we couldn't have a drink in the evening when kids were sleeping.. (which we had intended on doing). Location: great for walking and touring the neighbourhood.
Good appartment, should have been a fair price, but a bit steep given that the 4 star hotel facilities weren't really available....
Friendly and competent - when seen. The house was mostly empty. However, the management were always available by telephone and came swiftly. Credit card machine didn't work on departure.
Sengelbein, Famiglia 2 adulti + 2 bambini
Travel Period: aprile 2014
Sehr netter Empfang, tolles Ambiente, sehr schöne und komfortable Zimmersehr empfehlenswert für Familien, Zimmer sehr geräumig
einziger NAchteil: kein Backpfen in der Küchenzeile, ansonsten alles da und optimal für Selbstverpflegung
enn HP-Arrangement gebucht, dann Sauna inklusive, ansonsten 12 €/Person und Tag
Essen in Hülle und Fülle, hat jedoch auch seinen Preis, ist aber alles in allem gerechtfertigt, Preis-Leistung stimmt
Travel Period: febbraio 2014
Auf jeden Fall empfehlenswert !! Sehr familiär geführtes Hotel der Oberklasse ! Wir haben uns super wohlgefühlt und die Küche war tiptop ( super Frühstück und sehr gutes Abendessen - geiles Italienisches Buffet ...
... genossen !!
Für uns waren die Essens-Zeiten ( ab 18 Uhr ) einfach etwas zu früh ! Wenn man a bissl apres-ski machen will und evtl. noch den ein oder anderen Saunagang....!