FAQ Free cancellation insurance
For future bookings on Tiscover you can take full advantage of a very special feature: for every booking you get a free cancellation insurance. In case you must cancel your trip you already have an insurance that covers your cancellation costs.
- What is included if you book your holiday on tiscover.com?
- Tiscover cancellation insurance
If you book an accommodation or a package via tiscover.com, you receive a
basic travel cancellation insurance for free (Tiscover cancellation insurance)- which means that tiscover.com provides you with a
free insurances that
covers 80% of the cancellation fee if the cancellation is justified. (see point 2.).
We recommend: Take advantage of the
Tiscover full cover insurance , which covers even more cancellation reasons - complete holiday booking with even less worries!
- Cancellation reasons covered by Tiscover cancellation insurance
- What is the Tiscover full cover insurance?
- Details on the Tiscover full cover insurance
- Full cover insurance costs
1.75% of the full amount (minimum € 5 per insurance policy)
- Which additional cancellation reasons/costs are covered by the Tiscover full cover insurance?
Reimbursement of excess costs of an included cancellation insurance: up to a maximum of € 400
- What to do if the event insured against occurs?
If you can't set out for your holiday you must cancel your holiday immediately at your booking partner (Tiscover.com - via phone +43 512 5351 555 or directly at your accommodation) by informing also the service center of the EUROPEAN TRAVEL INSURANCE ((claim notification via fax, post, e-mail or online). The following data are important: first name, last name, address, travel date, cancellation date and cancellation reason, booking confirmation, insurance confirmation.
In case of illness/accident a detailed medical certificate is required - please use the respective form. Also attach the doctor's certificate issued for your social security and the confirmation of prescribed medication. Claim notification forms can be ordered via phone, fax, post and e-mail or downloaded from the Internet site.
- Calculation example
Calculation base for the insured event is always the travel cancellation fee fixed by the accommodation; the maximum amount is defined in the General Terms & Conditions of the Austrian Hotel Industry – detailed insurance and cancellation information, refunds and cancellation fees are available in the
AGBH 2006 (german) and in the
the information brochures of the European Travel Insurance.
Example:
An accommodation charges,
according to recommendations defined in the AGBH (General Hotel Terms & Conditions), 90% of the holiday costs as cancellation fee within 7 days prior to arrival. If you cancel your holiday worth Euro 1,000 five days prior to arrival the cancellation costs amount to Euro 900. If the cancellation reason is justified - for more details check the
information provided by the European Travel Insurance - the Tiscover cancellation insurance covers 80% of the cancellation costs. In this case Euro 720 would be refunded. By taking out a
full cover insurance the full amount (100% of the cancellation costs) would be refunded.
Important information: The cancellation reason must be confirmed by a medical certificate proving a "severe illness".
- Detailed information on Tiscover cancellation insurance / full cover insurance
incl. legal foundations of the European Travel Insurance
